diff --git a/WebContent/html/webpages/redirect/ticketAdminRedirect.jsp b/WebContent/html/webpages/redirect/ticketAdminRedirect.jsp
index 7a23711..e85a30f 100644
--- a/WebContent/html/webpages/redirect/ticketAdminRedirect.jsp
+++ b/WebContent/html/webpages/redirect/ticketAdminRedirect.jsp
@@ -37,11 +37,10 @@ int locationid = Integer.parseInt(locationidstr);
 
 //approve form was submitted
 if(request.getParameter("approve") != null){
-  //TODO include in time of action so that the status fields can be updated in the ticket
   TicketQueries.acceptTicket(ticketid,deviceid,locationid,Integer.parseInt(navsso));
   User client = EmployeeQueries.getEmployeeByID(TicketQueries.getUserID(ticketid));
   boolean notificationPreferences = (Math.floor(client.getNotificationPreferences()/2)%2==1);
-  //The second least significant bit of notificationPreferences - the 4's place - is used for ticket approval notifications.
+  //The second least significant bit of notificationPreferences - the 2's place - is used for ticket approval notifications.
   if(notificationPreferences){
     NotificationQueue q = new NotificationQueue(client,"ticketConfirmations");
     q.start(); 
@@ -50,6 +49,13 @@ if(request.getParameter("approve") != null){
 //reject form was submitted
 if(request.getParameter("reject") != null){
   TicketQueries.rejectTicket(ticketid);
+  User client = EmployeeQueries.getEmployeeByID(TicketQueries.getUserID(ticketid));
+  boolean notificationPreferences = (Math.floor(client.getNotificationPreferences()/4)%2==1);
+  //The third least significantbit of notificationPreferences - te 4's place - is used for ticket rejection notifications.
+  if(notificationPreferences){
+  NotificationQueue q = new NotificationQueue(client, "ticketRejections");
+  q.start();
+  }
 }
 %>
 <script>
diff --git a/src/database/TicketQueries.java b/src/database/TicketQueries.java
index 29e8cca..0f28d9e 100644
--- a/src/database/TicketQueries.java
+++ b/src/database/TicketQueries.java
@@ -173,7 +173,10 @@ public static void rejectTicket(int id)
 				Thread.sleep(1);
 			}
 		}
-		stmt.executeUpdate("UPDATE ticket SET Status = \"Rejected\" WHERE Ticket_ID = " + id);
+		long milliseconds = new Date().getTime();
+		String query="UPDATE ticket SET Status = \"Rejected\", Status_Date_Fields = "+milliseconds+" WHERE Ticket_ID = " + id;
+		System.out.println("Executing query "+query);
+		stmt.executeUpdate(query);
 		stmt.close();
 		connection.close();
 	}
@@ -211,36 +214,18 @@ public static long getLatestTicketActivity(User employee, String status)
 		connection.close();
 		return results.getLong("MAX(Status_Date_Fields)");
 	}
-	// Returns all tickets approved since 'millieconds' and associated with 'employee' 
-	public static Ticket[] getRecentApprovedTickets(int userID, long milliseconds) 
-			throws SQLException, ClassNotFoundException, InterruptedException {
+
+	// Returns all tickets changed to 'status' since 'millieconds' and associated with 'employee' 
+	public static Ticket[] getRecentlyChangedTickets(int userID, String status, long milliseconds) throws SQLException, ClassNotFoundException {
 		System.getenv("VCAP_SERVICES");
 		Class.forName("com.mysql.jdbc.Driver");
-		Connection connection;
-		Statement stmt;
-		for(;;){
-			try{
-				connection = DriverManager.getConnection(database, user, password);
-				break;
-			}
-			catch(SQLException e){
-				Thread.sleep(1);
-			}
-		}
-		for(;;){
-			try{
-				stmt = connection.createStatement();
-				break;
-			}
-			catch(SQLException e){
-				Thread.sleep(1);
-			}
-		}
+		Connection connect = DriverManager.getConnection(database, user, password);
+		Statement stmt = connect.createStatement();
 		String query= "SELECT ticket.*, employee.Name AS 'username', devices.Device_Name, location.Name AS 'locationname' "
 					  +"FROM ticket INNER JOIN employee ON ticket.Requestor = employee.Employee_ID "
 					  +"INNER JOIN devices ON ticket.Device_ID = devices.Device_ID "
 					  +"INNER JOIN location ON ticket.Location = location.Location_ID "
-					  +"WHERE ticket.Status = 'Approved' AND Requestor = " + userID 
+					  +"WHERE ticket.Status = '"+status+"' AND Requestor = " + userID 
 					  +" AND Status_Date_Fields >= " + milliseconds;
 		System.out.println("Executing query '"+query+"'");
 		ResultSet results = stmt.executeQuery(query);
@@ -266,9 +251,10 @@ public static Ticket[] getRecentApprovedTickets(int userID, long milliseconds)
 			i++;
 		}
 		stmt.close();
-		connection.close();
+		connect.close();
 		return tickets;
 	}
+	
 	public static int getUserID(int ticketID) throws ClassNotFoundException, SQLException, InterruptedException{
 		System.getenv("VCAP_SERVICES");
 		Class.forName("com.mysql.jdbc.Driver");
diff --git a/src/utilities/Mail.java b/src/utilities/Mail.java
index 9c061b9..33c02b0 100644
--- a/src/utilities/Mail.java
+++ b/src/utilities/Mail.java
@@ -20,6 +20,9 @@ public class Mail {
     private String sender = "Senior.design.synchrony.test@gmail.com";
     private String password = "synchrony123";
     private User client;
+    private String profileLink = "https://seniordesign.cfapps.io/html/webpages/profileSettings.jsp";
+    private String ticketLink = "";
+
     public Mail(User client){
     	this.client=client;
     }
@@ -29,16 +32,16 @@ public void sendTicketConfirmation(int[] ticketIDs) throws IOException, Interrup
         String subject = "Your test device order";
         // I really want to read this from a seperate file, but even when it's in the same directory eclipse insists on moving everything around :(
         String msg = "<!DOCTYPE html>"
-        + "<html>"
-        + "<body>"
-        + "<h4>We've received your order! We'll let you know when your device{s} ship{!s}.</h4>"
-        + "<p>The following ticket{s} {was/were} generated:</p>"
-        + "<div name = 'tickets' style='text-indent: 20px'>"
-        + "{TICKETS GO HERE}"
-        + "</div>"
-        + "</body>"
-        + "<footer style='text-align: center;'><font size='1'>To change notification settings, please visit your <a href='../WebContent/html/webpages/profileSettings.jsp'>profile settings page</a></font></footer>"
-        + "</html>";
+                    + "<html>"
+                    + "<body>"
+                    + "<h4>We've received your order! We'll let you know when your device{s} ship{!s}.</h4>"
+                    + "<p>The following ticket{s} {was/were} generated:</p>"
+                    + "<div name = 'tickets' style='text-indent: 20px'>"
+                    + "{TICKETS GO HERE}"
+                    + "</div>"
+                    + "</body>"
+                    + "<footer style='text-align: center;'><font size='1'>To change notification settings, please visit your <a href='"+profileLink+"'>profile settings page</a></font></footer>"
+                    + "</html>";
 
         // The messege needs to be tailored to make sense
         msg=msg.replace("{s}",(ticketIDs.length==1 ? "" : "s"));  //make occurances of 'device' and 'ticket' plural or singular
@@ -47,7 +50,7 @@ public void sendTicketConfirmation(int[] ticketIDs) throws IOException, Interrup
         String tickethtml = "";
         for(int tickID : ticketIDs)
         {
-            tickethtml+="<p>Ticket #<a href='../WebContent/html/webpages/'>"+tickID+"</a></p>";
+            tickethtml+="<p>Ticket #<a href='"+ticketLink+"'>"+tickID+"</a></p>";
         }
         msg=msg.replace("{TICKETS GO HERE}",tickethtml);
         Properties properties = System.getProperties();
@@ -78,17 +81,17 @@ protected PasswordAuthentication getPasswordAuthentication(){
     public void sendTicketApproval(Ticket[] tickets) throws IOException, InterruptedException {
         String subject = "{DEVICE(S)} {is/are(3)} on the way!";
         String messege = "<!DOCTYPE html>"
-        + "<html>"
-        + "<body>"
-        + "<h4>Your ticket{s} {have/has} been approved!</h4>"
-        + "<p>I hope you're exicted, because the device{s} you ordered {is/are} about to ship. Happy testing!</p>"
-        + "{list_header}"
-        + "<div name = 'tickets' style='text-indent: 20px'>"
-        + "{TICKETS GO HERE}"
-        + "</div>"
-        + "</body>"
-        + "<footer style='text-align: center;'><font size='1'>To change notification settings, please visit your <a href='../WebContent/html/webpages/profileSettings.jsp'>profile settings page</a></font></footer>"
-        + "</html>";
+                        + "<html>"
+                        + "<body>"
+                        + "<h4>Your ticket{s} {have/has} been approved!</h4>"
+                        + "<p>I hope you're exicted, because the device{s} you ordered {is/are} about to ship. Happy testing!</p>"
+                        + "{list_header}"
+                        + "<div name = 'tickets' style='text-indent: 20px'>"
+                        + "{TICKETS GO HERE}"
+                        + "</div>"
+                        + "</body>"
+                        + "<footer style='text-align: center;'><font size='1'>To change notification settings, please visit your <a href='"+profileLink+"'>profile settings page</a></font></footer>"
+                        + "</html>";
 
         subject=subject.replace("{DEVICE(S)}", tickets[0].getDeviceName() + (tickets.length>1 ? " and "+(tickets.length-1)+" more" : ""));
         subject=subject.replace("{is/are(3)}",tickets.length>2 ? "are" : "is");
@@ -100,7 +103,7 @@ public void sendTicketApproval(Ticket[] tickets) throws IOException, Interrupted
         if(tickets.length>1)
         {
             for (Ticket tic : tickets) {
-                ticketList+="<p>Ticket #<a href='../WebContent/html/webpages/'>"+tic.getId()+"</a> - "+tic.getDeviceName()+"</p>";
+                ticketList+="<p>Ticket #<a href='"+ticketLink+"'>"+tic.getId()+"</a> - "+tic.getDeviceName()+"</p>";
             }
         }
         messege=messege.replace("{TICKETS GO HERE}",ticketList);
@@ -127,6 +130,52 @@ protected PasswordAuthentication getPasswordAuthentication(){
             mex.printStackTrace();
         }
     }
+
+    public void sendTicketRejection(Ticket[] tickets) throws IOException, InterruptedException{
+        String subject = "Bad news, we've had to reject your order.";
+        String messege = "<!DOCTYPE html>"
+                        + "<html>"
+                        + "<body>"
+                        + "<h4>Unfortunately, we couldn't deliver on your recent order. The following ticket{s} {have/has} been rejected:</h4>"
+                        + "<div name = 'tickets' style='text-indent: 20px'>"
+                        + "{TICKETS GO HERE}"
+                        + "</div>"
+                        + "<p>There may have been an availablilty conflict. You can try submitting a new order for{ a} similar device{s},"
+                        + " or for more information you can contact an administrator.</p>"
+                        + "</body>"
+                        + "<footer style='text-align: center;'><font size='1'>To change notification settings, please visit your <a href='"+profileLink+"'>profile settings page</a></font></footer>"
+                        + "</html>";
+        messege=messege.replace("{s}",tickets.length>1 ? "s" : "");
+        messege=messege.replace("{have/has}",tickets.length>1 ? "have" : "has");
+        messege=messege.replace("{ a}",tickets.length>1 ? "" : " a");
+        String ticketText = "";
+        for (Ticket t : tickets) {
+            ticketText+="<p>Ticket #<a href='"+ticketLink+"'>"+t.getId()+"</a> - "+t.getDeviceName()+"</p>";
+        }
+        messege=messege.replace("{TICKETS GO HERE}",ticketText);
+        Properties properties = System.getProperties();
+        properties = setProp(sender, client.getEmail());
+        Session session = Session.getInstance(properties, new Authenticator() {
+            protected PasswordAuthentication getPasswordAuthentication(){
+                return new PasswordAuthentication(sender, password);
+            }
+        });
+
+        try {
+            Address address = new InternetAddress(client.getEmail());
+            MimeMessage message = new MimeMessage(session);
+            message.setFrom(address);
+            message.addRecipient(Message.RecipientType.TO, address);
+            message.setSubject(subject);
+            message.setText(messege,"utf-8","html");
+            message.saveChanges();
+            Transport.send(message);
+            System.out.println("Sent message successfully....");
+
+        } catch (Exception mex) {
+            mex.printStackTrace();
+        }
+    }
     private Properties setProp(String email, String targetEmail) {
         Properties props = null;
         try {
diff --git a/src/utilities/NotificationQueue.java b/src/utilities/NotificationQueue.java
index 83abfb8..06bf161 100644
--- a/src/utilities/NotificationQueue.java
+++ b/src/utilities/NotificationQueue.java
@@ -18,6 +18,9 @@ public class NotificationQueue extends Thread{
 	private String instructions="";
 	// this determines what information the notification queue will collect when it is finished waiting.
 	// >'ticketConfirmations' will cause it to query approved tickets since initialization associated with 'employee'
+	private int threadWaitTime = 3*60000; //3 minutes seeeeems reasonable
+	// This is how long a thread will stay idle before consolidating notification activity.
+	// The number only applies to client emails; administators may configure their own wait time.
 	private User employee;
 	public NotificationQueue(User employee, String initialize){
 		instructions=initialize;
@@ -41,7 +44,7 @@ public void run(){
 			}
 			System.out.println(match ? "	Match!" : "	No match");	
 			if(match){
-				System.out.println("Redundant NotificationQueue thread will terminate");
+				System.out.println("Redundant NotificationQueue thread ("+threadName+") will terminate");
 				return; //should kill thread
 			}
 			else{
@@ -53,18 +56,32 @@ public void run(){
 				// Finally do the thing we came for
 				switch(instructions){
 					case "ticketConfirmations":
-					try {
-						startTicketApproveQueue(employee);
-					} catch (ClassNotFoundException e) {
-						// TODO Auto-generated catch block
-						e.printStackTrace();
-					} catch (SQLException e) {
-						// TODO Auto-generated catch block
-						e.printStackTrace();
-					} catch (IOException e) {
-						// TODO Auto-generated catch block
-						e.printStackTrace();
-					}
+						try {
+							startTicketApproveQueue(employee);
+						} catch (ClassNotFoundException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						} catch (SQLException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						} catch (IOException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						}
+						break;
+					case "ticketRejections":
+						try{
+							startTicketRejectQueue(employee);
+						} catch (ClassNotFoundException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						} catch (SQLException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						} catch (IOException e) {
+							// TODO Auto-generated catch block
+							e.printStackTrace();
+						}
 						break;
 					default:
 						System.out.println("NotificationQueue: Did not recognize instruction string");	
@@ -80,10 +97,18 @@ private void startTicketApproveQueue(User employee) throws InterruptedException,
 		// Database connections are becoming a serious problem, so I'm just going to estimate that 5 seconds is more than enough
 		// to account for the time it took to get from the ticket generation to here.
 		long milliseconds = new Date().getTime()-5000;
-		Thread.sleep(30000);
-		System.out.println("NotificationQueue: sending summary email from thread "+Thread.currentThread().getName());
-		Ticket[] tickets = TicketQueries.getRecentApprovedTickets(employee.getID(),milliseconds);
+		Thread.sleep(threadWaitTime);
+		System.out.println("NotificationQueue: sending summary approval email from thread "+Thread.currentThread().getName());
+		Ticket[] tickets = TicketQueries.getRecentlyChangedTickets(employee.getID(), "Shipped", milliseconds);
 		Mail mail = new Mail(employee);
 		mail.sendTicketApproval(tickets);
 	}
+	private void startTicketRejectQueue(User employee) throws InterruptedException, ClassNotFoundException, SQLException, IOException{
+		long milliseconds = new Date().getTime()-5000;
+		Thread.sleep(threadWaitTime);
+		System.out.println("NotificationQueue: sending summary rejection email from thread "+Thread.currentThread().getName());
+		Ticket[] tickets = TicketQueries.getRecentlyChangedTickets(employee.getID(), "Rejected", milliseconds);
+		Mail mail = new Mail(employee);
+		mail.sendTicketRejection(tickets);
+	}
 }
diff --git a/src/utilities/ticketConfirmation.html b/src/utilities/ticketConfirmation.html
new file mode 100644
index 0000000..6f0c8ec
--- /dev/null
+++ b/src/utilities/ticketConfirmation.html
@@ -0,0 +1,13 @@
+<!-- I would love to organize these templates better, but I have no idea where eclipse is putting everything when it builds the project -->
+<!DOCTYPE html>
+<html>
+<body>
+<h4>We've received your order! We'll let you know when your device{s} will ship.</h2>
+<p>The following ticket{s} {was/were} generated:</p>
+<div name = 'tickets' style='text-indent: 20px'>
+	<p>Ticket #<a href='../WebContent/html/webpages/'>12321312</a></p>
+	<p>Ticket #<a href='../WebContent/html/webpages/'>12321312</a></p>
+</div>
+</body>
+<footer style='text-align: center;'><font size='2'>To change notification settings, please visit your <a href='../WebContent/html/webpages/profileSettings.jsp'>profile settings page</a></font></footer>
+</html>
\ No newline at end of file